Guest Handbook

Your Unit Name

Antharas 1 · Block C · Residence 16-3A · Genting Highlands
no. 0

Quick Glance

~ the one section worth screenshotting ~
WiFinetwork — to fill · password — to fill
Check-in / outin from 3:00 PM · out by 11:00 AM
Your hosts+60 12-478 6698 (WhatsApp)
Building security24h number — to fill
Emergency999 — police · ambulance · fire
Trashrefuse chamber — turn right out your door, end of the hallway
Drinking waterboil the tap water, or KK Super Mart (24h, ground floor)
PlugsUK-style 3-pin (Type G) · 240V
no. 1

Welcome

~ a note from your hosts ~

Dear guest,

Welcome to our little retreat in the clouds. This home was put together slowly and fondly — every bowl, blanket, and lamp chosen so that the mountain feels a bit like yours for a few days.

You are minutes from the Awana Skyway, Genting SkyWorlds, the Premium Outlets, and the cool morning mist of Genting Permai. And when the evening chill arrives, the winter duvets are waiting in the wardrobe.

Make yourself at home — truly. If you need anything at all, we are one message away.

— your hosts ♡

no. 2

Getting Here & Check-In

~ self check-in, arrive on your own schedule ~

Address: Antharas 1, Block C, Unit 16-3A, Jalan Permai 2, 69000 Genting Highlands, Pahang
Check-in from 3:00 PM · check-out by 11:00 AM (early or late? just ask us)

Self check-in steps

  1. Drive in and park at bay 129 — it's reserved for you (photo trail below)
  2. Walk to the main lobby, then to Mail Box Room 1 — Collecting Your Keys shows every turn
  3. Open mailbox C16-3A: code — sent before arrival
  4. Inside: door key + 1 access card (lift, facilities, parking gate). Both go back into the mailbox at check-out.
  5. WiFi details are in Quick Glance above ↑

Arriving by car — tap any photo to zoom:

  1. 1Drive in — follow the yellow arrow to the ANTHARAS 1 parking entrance
    Driveway with a yellow arrow pointing to the Antharas 1 parking entrance
  2. 2ANTHARAS 1 — you've arrived!
    Antharas 1 building signage
  3. 3Park in bay 129 — it's reserved for you
    Parking bay number 129
  4. 4Head for the ORANGE doors — "Lift Lobby Tower B & C". The yellow chevrons point the way
    Orange doors of the parking lift lobby for Towers B and C

Arriving from KL or the airport

  • Bus: KL Sentral or TBS → Genting (Awana/First World); from Awana, a short Grab or the Skyway. From KLIA, reach KL first.
  • Grab: reliable up the mountain (~1 h from KL); rides down can be scarce at night — plan your return.
  • Driving: winding, often misty — drive relaxed, fog lights on, fuel up before the climb (last easy stop: Gohtong Jaya).
no. 3

Collecting Your Keys

~ ground floor · mailbox C16-3A ~

Your door key and access card wait inside mailbox C16-3A, in Mail Box Room 1 on the ground floor. From the car park lift lobby, it's a two-minute walk:

  1. 5Walk in through the main lobby entrance
    Main lobby entrance
  2. 6Go up into the lobby, to the middle
    Inside the main lobby
  3. 7Turn RIGHT, go up the steps — then take the small walkway on the LEFT, beside Wyndham
    Lobby steps with the small walkway on the left beside Wyndham
  4. 8Into the walkway — then turn LEFT
    Walkway corridor turning left
  5. 9Straight past the mailboxes, then turn RIGHT
    Wall of mailboxes with the route turning right
  6. 10MAIL BOX ROOM 1 — go straight in
    Entrance of Mail Box Room 1
  7. 11Locate box C16-3A — your keys are inside (open code: see your check-in message)
    Mailbox C16-3A holding the keys

Keys in hand — now up to your unit:

  1. 12Straight through here, then turn RIGHT — that's the lift lobby
    Route from the mailbox room to the lift lobby
  2. 13Going up: press 1, then 6, then the STAR button — or just TAP the access card and your floor is selected automatically
    Lift button panel showing how to reach level 16
  3. 14Out of the lift, turn LEFT and walk straight ahead
    Level 16 corridor, turning left out of the lift
  4. 15C16-3A — this is where you're staying. Enjoy your stay!
    Unit door sign C16-3A

Already have the keys? The lobby shortcut

Coming straight from the lobby to the unit, skip the mailbox room: walk in and up as in photos 5–6, at the steps of 7 keep going RIGHT (don't take the left walkway) — the lift lobby of 12 is straight ahead, then continue with 13–15.

no. 4

Your Home

~ two bedrooms, two baths, room for six ~
Master bedroomsleeps 2 · private en-suite bathroom
Second bedroomsleeps 1
Living — queen sofa bedsleeps 2
Living — single sofa bedsleeps 1
no. 5

The Pantry

~ simple meals, happy kitchen ~

Fully equipped for easy cooking — induction hob, oven, fridge, kettle, and a full ceramic tableware set. One gentle policy keeps it lovely: we are a no-oil kitchen.

yes please

  • Maggi night & instant noodles
  • boiling, steaming, reheating
  • pasta, eggs, breakfast
  • the oven — toast away

kindly not

  • frying or deep-frying
  • heavy-oil dishes
  • strong-odour cooking

Oil mist clings to a highland home and is genuinely hard to undo. Heavy cooking residue left behind carries an extra cleaning charge of RM 100. thank you for understanding ♡

After cooking: wash what you used, take leftovers with you, switch everything off.

Drinking water — like everywhere in Malaysia, tap water isn't for drinking. Boil with the kettle, or the 24-hour KK Super Mart is downstairs.

no. 6

Appliances

~ the how-to corner ~

Tap anything below for its picture guide — which button does what, and how to use it.

The four remotes side by side: TV box, TV, ceiling fan and air-con

Which remote is which?

All four live on the TV console — left to right: TV box · TV · ceiling fan · air-con. tap the photo to zoom ↗

Kindly avoid overloading sockets, and switch off lights, fans & AC when heading out.

no. 7

Building & Facilities

~ your access card opens all of this ~

Facility hours: to fill

no. 8

House Rules

~ ten small things that keep this home lovely ~
  1. Check-in / out — in after 3 PM, out by 11 AM. Late check-out without approval: RM100.
  2. Occupancy — max 6 guests, matching the booking. Visitors and extra guests need our prior OK.
  3. Noise — low volume after 10 PM. No parties or events.
  4. No smoking & no pets — smoking indoors carries a deep-cleaning charge. There's no smoking area within the building — kindly step outside the premises.
  5. No-oil cooking — see The Pantry. RM100 charge if breached.
  6. Electrical safety — no overloaded sockets; switch off when leaving.
  7. Care of the home — be kind to furniture, linens & facilities; rubbish goes to the refuse chamber at the end of the hallway (photos in Check-Out).
  8. Security — lock doors and windows when out; mind your valuables.
  9. Prohibited — illegal activities, drugs, gambling, dangerous items.
  10. Damage — tell us right away with a photo. honesty is always cheaper than discovery

By checking in and staying with us, you agree to these house rules and to the replacement prices in the unit inventory.

no. 9

Guest Responsibility & Damage

~ the fair-for-everyone section ~

Everything is in good condition at check-in, and minor wear from normal use is totally fine — no worries at all 😊

If something gets damaged, broken, or goes missing: snap a photo and WhatsApp us right away. It keeps things fair and helps us prepare for the next guest.

thank you for taking good care of our space ♡

no. 10

Check-Out

~ before 11 am, kindly ~
Hallway outside the unit leading to the refuse chamber
1 · Bag it up → out your door, turn RIGHT, walk to the end of the hallway
Refuse chamber door
2 · Push the REFUSE CHAMBER door
Green bin inside the refuse chamber
3 · Drop bagged trash in the green bin — thank you!

Left something behind? Message us — we keep found items for 14 days and can post them to you (postage paid in advance).

Safe travels — we'd love to host you again 🌄

no. 11

Explore Genting

~ what to do up the mountain ~

Up the mountain (15–25 min drive, or the Skyway)

  • Awana SkyWay — the signature cable car (10 min to the peak); glass-floor gondolas if you dare
  • Genting SkyWorlds — book theme-park tickets ahead on peak dates
  • First World Plaza / SkyAvenue — indoor park, dining, shows, casino
  • Premium Outlets — outlet shopping at the Awana mid-station (daily 10 am–10 pm)

Around Genting Permai

  • Eufloria Gardens & Sculpture Park — newly opened, Malaysia's largest floral glasshouse, right beside the Premium Outlets / SkyWay station (daily 10 am–6 pm)
  • Chin Swee Caves Temple — the iconic pagoda on the mountain road; free stop on the SkyWay
  • Food we love nearby: family recommendations — coming soon

Good to know: evenings are cool year-round — bring a light jacket. The mist is part of the charm; views come and go ☁️

Food delivery & groceries: KK Super Mart is downstairs (24h); for delivery, GrabFood is our go-to recommendation up here.

no. 12

Emergency & Contacts

~ hopefully never needed ~
Your hosts (WhatsApp)+60 12-478 6698
Building security (24h)to fill
Emergency — police · ambulance · fire999
Nearest clinic / hospitalPoliklinik Highland — here in Genting Permai, daily 8 am–9 pm · hospitals: Bentong (~40 min) or KL (~1 h)
Fire extinguisher · first aid kiton their way — WhatsApp us if you need anything meanwhile

If something's not working — try this order 🔧

  1. Mailbox code / locked out → WhatsApp us
  2. WiFi down → unplug the router (below the TV console), wait 30 s, plug back; still down after 5 min → message us
  3. Partial power loss → fuse box at the entrance, above the mirror — flip the tripped switch up; whole building dark → security
  4. No water / lift / card-reader issues → building security, then tell us
  5. Anything else odd → message us first
WiFi router with the power and WAN cables labelled
WiFi down? Box 1 of 2 — the ROUTER. Check it looks exactly like this: power cable in, WAN cable clicked in
Internet modem with the power cable and orange button labelled
Box 2 of 2 — the MODEM: power cable in, orange button pressed IN. Still down? Unplug BOTH power cables 10 s → plug back → wait 2 min