Guest Handbook

Your Unit Name

Antharas 1 · Block C · Residence 16-3A · Genting Highlands
no. 0

Quick Glance

~ the one section worth screenshotting ~
WiFinetwork — to fill · password — to fill
Check-in / outin from 3:00 PM · out by 11:00 AM
Your hostsWhatsApp — to fill
Building security24h number — to fill
Emergency999 — police · ambulance · fire
Trashlocation — to fill
Drinking waterboil the tap water, or KK Super Mart (24h, ground floor)
PlugsUK-style 3-pin (Type G) · 240V
no. 1

Welcome

~ a note from your hosts ~

Dear guest,

Welcome to our little retreat in the clouds. This home was put together slowly and fondly — every bowl, blanket, and lamp chosen so that the mountain feels a bit like yours for a few days.

You are minutes from the Awana Skyway, Genting SkyWorlds, the Premium Outlets, and the cool morning mist of Genting Permai. And when the evening chill arrives, the winter duvets are waiting in the wardrobe.

Make yourself at home — truly. If you need anything at all, we are one message away.

— your hosts ♡

no. 2

Getting Here & Check-In

~ self check-in, arrive on your own schedule ~

Address: Antharas 1, Block C, Unit 16-3A, Jalan Permai 2, 69000 Genting Highlands, Pahang
Check-in from 3:00 PM · check-out by 11:00 AM (early or late? just ask us)

Self check-in steps

  1. Park at parking details — to fill
  2. Walk to the Block C lobby route — to fill
  3. At unit 16-3A, open the lockbox: location & code — sent before arrival
  4. Inside: door key + 1 access card (lift, facilities, parking gate). Both go back into the lockbox at check-out.
  5. WiFi details are in Quick Glance above ↑

Arriving from KL or the airport

  • Bus: KL Sentral or TBS → Genting (Awana/First World); from Awana, a short Grab or the Skyway. From KLIA, reach KL first.
  • Grab: reliable up the mountain (~1 h from KL); rides down can be scarce at night — plan your return.
  • Driving: winding, often misty — drive relaxed, fog lights on, fuel up before the climb (last easy stop: Gohtong Jaya).
no. 3

Your Home

~ two bedrooms, two baths, room for six ~
Master bedroomsleeps 2 · private en-suite bathroom
Second bedroomsleeps 1
Living — queen sofa bedsleeps 2
Living — single sofa bedsleeps 1
no. 4

The Pantry

~ simple meals, happy kitchen ~

Fully equipped for easy cooking — induction hob, oven, fridge, kettle, and a full ceramic tableware set. One gentle policy keeps it lovely: we are a no-oil kitchen.

yes please

  • Maggi night & instant noodles
  • boiling, steaming, reheating
  • pasta, eggs, breakfast
  • the oven — toast away

kindly not

  • frying or deep-frying
  • heavy-oil dishes
  • strong-odour cooking

Oil mist clings to a highland home and is genuinely hard to undo. Heavy cooking residue left behind carries an extra cleaning charge of RM 100. thank you for understanding ♡

After cooking: wash what you used, take leftovers with you, switch everything off.

Drinking water — like everywhere in Malaysia, tap water isn't for drinking. Boil with the kettle, or the 24-hour KK Super Mart is downstairs.

no. 5

Appliances

~ the how-to corner ~

Tap anything below for its picture guide — which button does what, and how to use it.

Kindly avoid overloading sockets, and switch off lights, fans & AC when heading out.

no. 6

Building & Facilities

~ your access card opens all of this ~

Facility hours: to fill

no. 7

House Rules

~ ten small things that keep this home lovely ~
  1. Check-in / out — in after 3 PM, out by 11 AM. Late check-out without approval: fee — pending.
  2. Occupancy — max 6 guests, matching the booking. Visitors and extra guests need our prior OK.
  3. Noise — low volume after 10 PM. No parties or events.
  4. No smoking & no pets — smoking indoors carries a deep-cleaning charge; the building's smoking area is at location — to fill.
  5. No-oil cooking — see The Pantry. RM100 charge if breached.
  6. Electrical safety — no overloaded sockets; switch off when leaving.
  7. Care of the home — be kind to furniture, linens & facilities; rubbish goes to location — to fill.
  8. Security — lock doors and windows when out; mind your valuables.
  9. Prohibited — illegal activities, drugs, gambling, dangerous items.
  10. Damage — tell us right away with a photo. honesty is always cheaper than discovery

By checking in and staying with us, you agree to these house rules and to the replacement prices in the unit inventory.

no. 8

Guest Responsibility & Damage

~ the fair-for-everyone section ~

Everything is in good condition at check-in, and minor wear from normal use is totally fine — no worries at all 😊

If something gets damaged, broken, or goes missing: snap a photo and WhatsApp us right away. It keeps things fair and helps us prepare for the next guest.

thank you for taking good care of our space ♡

no. 9

Check-Out

~ before 11 am, kindly ~

Left something behind? Message us — we keep found items for 14 days and can post them to you (postage paid in advance).

Safe travels — we'd love to host you again 🌄

no. 10

Explore Genting

~ what to do up the mountain ~

Up the mountain (15–25 min drive, or the Skyway)

  • Awana Skyway — the signature cable car; glass-floor gondolas if you dare
  • Genting SkyWorlds — book theme-park tickets ahead on peak dates
  • First World Plaza / SkyAvenue — indoor park, dining, shows, casino
  • Premium Outlets — outlet shopping at the Awana mid-station

Around Genting Permai

  • Eufloria Gardens & Sculpture Park — flowers and photo spots
  • Chin Swee Caves Temple — the iconic pagoda on the mountain road
  • Food we love nearby: family recommendations — coming soon

Good to know: evenings are cool year-round — bring a light jacket. The mist is part of the charm; views come and go ☁️

Food delivery & groceries: KK Super Mart is downstairs (24h); delivery availability to confirm.

no. 11

Emergency & Contacts

~ hopefully never needed ~
Your hosts (WhatsApp)to fill
Building security (24h)to fill
Emergency — police · ambulance · fire999
Nearest clinic / hospitalto fill
Fire extinguisher · first aid kitlocations — to fill

If something's not working — try this order 🔧

  1. Lockbox / locked out → WhatsApp us
  2. WiFi down → unplug the router (location), wait 30 s, plug back; still down after 5 min → message us
  3. Partial power loss → fuse box at location, flip the tripped switch up; whole building dark → security
  4. No water / lift / card-reader issues → building security, then tell us
  5. Anything else odd → message us first